2: PRICING &
LEAD TIME
4: PAYMENT, RETURNS, & DELIVERY
1: GETTING STARTED
L. BUCKLAND PAPERIE
FAQ'S & POLICIES
Q. WHERE DO I START?
A. WHEN A POTENTIAL CLIENT REACHES OUT TO ME I MAKE SURE TO ASK BASIC QUESTIONS TO GET A GOOD GRASP ON WHAT THEY ARE WANTING. SOME OF THE QUESTIONS MIGHT BE SPECIFICS LIKE WHEN OR WHAT AND SOMETIMES I ASK CLIENTS TO SEND ME INSPIRATION PICTURES OF THINGS THEY LIKE FROM ONLINE SO I CAN GET A BETTER IDEA OF THEIR PERSONAL STYLE AND WHAT THEY ARE ENVISIONING. THIS HELPS ME GET A CLEAR IDEA AND I CAN BEGIN TO BOUNCE MY IDEAS BACK TO THE CLIENT. I CREATE A "MOCK UP" OR SAMPLE FOR THE CLIENT TO MAKE SURE THEIR EXPECTATIONS ARE MET. BEFORE DEPOSITS ARE REQUIRED, I LIKE TO MEET WITH CLIENTS IN PERSON (IF POSSIBLE) SO THEY CAN SELECT THEIR PAPER COLORS IN PERSON. FOR OUT OF TOWN CLIENTS, I MAIL PAPER SWATCHES TO THEM TO ENSURE THE RIGHT PRODUCTS ARE SELECTED.
Q. HOW MUCH WILL CUSTOM INVITATIONS COST?
A. THE FIRST QUESTION I ALWAYS GET FROM CLIENTS IS "HOW MUCH?". I TRY TO EXPLAIN TO CLIENTS THAT FOR ME TO GET AN ACCURATE IDEA ON A QUOTE, I NEED TO ASK QUESTIONS FIRST TO FIGURE OUT EXACTLY WHAT THEY WANT AND NEED. I STRIVE TO KEEP MY PRICES LOW, SO I ALWAYS ASK MY POTENTIAL CLIENTS TO BEAR WITH ME WHILE I FIGURE OUT SPECIFICS SO I CAN GIVE THEM A QUOTE THAT IS ACCURATE AND WON'T FLUCTUATE TOO MUCH. FACTORS THAT CAN AFFECT PRICE ARE QUANTITY, LEAD TIME, AND MATERIALS LIKE PAPER SELECTIONS AND ADD ONS.
Q. HOW LONG WILL MY INVITATIONS TAKE TO MAKE?
A. IT REALLY DEPENDS ON WHAT KIND OF INVITATIONS ARE BEING NEEDED. WITH WEDDING INVITATION SETS IT TYPICALLY TAKES A MONTH AND A HALF TO TWO MONTHS FROM THE FIRST CONSULTATION. THIS GIVES CLIENTS TIME TO GET ALL THE INFORMATION FOR THE INVITATIONS AND GUEST LISTS. MORE TIME MIGHT BE NEEDED FOR ORDERS WITH MORE THAN 100 INVITATIONS. I ALWAYS TELL CLIENTS NEEDING WEDDING SETS, THE EARLIER THE BETTER. FOR BIRTHDAY PARTY, BABY SHOWER, AND BACHELORETTE PARTY INVITATIONS, THE LEAD TIME IS TYPICALLY A MONTH. THIS LEAD TIME CAN VARY BASED ON HOW QUICKLY THE CLIENT GIVES ME ALL THE INFORMATION FOR THE INVITATIONS AND HOW MANY OTHER PROJECTS I HAVE AT THE TIME. I ALWAYS ASK WHEN A CLIENT NEEDS THE INVITATIONS AND MAKE SURE I AM ABLE TO GET THEM DONE ON TIME BEFORE TAKING A PROJECT ON.
Q. WHEN IS PAYMENT DUE?
A. FOR ANY ORDER (EXCLUDING WEDDING INVITATION SETS) A DEPOSIT OF HALF OF THE QUOTED PRICE IS REQUIRED BEFORE PRODUCTS ARE ORDERED AND THE PROJECT BEGINS. FOR WEDDING INVITATION SET ORDERS, THE DEPOSIT AMOUNT WILL BE DETERMINED AFTER PAPER SELECTIONS AND SPECIFICS ARE FINALIZED. I WILL BE SURE TO LET YOU KNOW THIS AMOUNT BEFORE PRODUCTS ARE ORDERED. ALL REMAINING BALANCES ARE DUE WHEN INVITATIONS ARE COMPLETED AND MAILED TO THE CLIENT. SINCE THESE ORDERS ARE CUSTOM, DEPOSITS FOR CANCELLED ORDERS ARE NON-REFUNDABLE.
Q. ARE RETURNS ALLOWED?
A. RETURNS ARE NOT ALLOWED. THIS IS WHY I SHOW SAMPLES TO CLIENTS BEFORE ORDERING PRODUCTS TO ENSURE THEY ARE SATISFIED WITH THE COLORS, DETAILS, ETC. I GIVE CLIENTS A CUTOFF FOR WHEN INFORMATION ON THE INVITATIONS CAN NO LONGER BE CHANGED AND ALWAYS SEND A FINAL DRAFT FOR THE CLIENT TO LOOK OVER AND APPROVE BEFORE PRINTING BEGINS. EVERY SITUATION IS DIFFERENT AND I LIKE TO WORK WITH MY CLIENTS, SO IN ANY CASE, JUST ASK AND WE CAN TRY TO WORK SOMETHING OUT. IF A MISTAKE IS MADE ON MY END THEN AN ORDER WILL BE REDONE CORRECTLY.
Q. HOW WILL MY ORDER GET TO ME?
A. ORDERS WILL BE MAILED VIA USPS TO THE CLIENT WHEN THE INVITATIONS ARE COMPLETE. FOR WEDDING INVITATIONS, I WILL ENVELOPE, STAMP, AND MAIL THE INVITATIONS OUT FOR YOU AND WILL MAIL YOU A KEEPSAKE INVITATION. SHIPPING COSTS WILL BE ADDED INTO THE COST AT THE TIME OF QUOTING. FINAL PAYMENT WILL NEED TO BE RECEIVED BEFORE ORDERS ARE SHIPPED OUT.
IF YOUR QUESTION IS NOT ANSWERED BELOW, FEEL FREE TO EMAIL OR TEXT LISA WITH ANY QUESTIONS YOU MAY HAVE!